Legal
Service Terms
The terms that govern how we work together: scope, payment, intellectual property, and what each party can expect.
The terms that govern how we work together: scope, payment, intellectual property, and what each party can expect.
These Service Terms govern all work carried out by SmallFix Studio. SmallFix Studio is operated by Zoltan Zakany, registered as a sole trader (Person Fizik) in Albania.
By requesting or receiving our services, you agree to these terms. If you have a written project agreement with us, that agreement takes precedence where it conflicts with these terms.
SmallFix Studio provides operational analysis, data organisation, CRM improvements, workflow automation, reporting systems, and related consultancy for small teams and businesses.
The specific scope of each project is agreed in writing before work begins. We do not commit to delivering work that has not been defined and confirmed.
Each project begins with a written agreement: a proposal, scope document, or statement of work. This agreement defines what we will deliver, the expected timeline, and the fee.
We start work only after the scope and fee have been confirmed in writing by both parties. Work not covered by the agreed scope will be discussed, quoted, and confirmed separately before it is carried out.
To deliver the work properly, we may need access to relevant tools, files, accounts, systems, documents, or data. You are responsible for making sure that:
Delays caused by missing access, incomplete information, delayed feedback, or changes in your tools may affect timelines and cost.
For scraping, research, and data collection projects, you are responsible for confirming that you have the right to collect and use the requested data.
We may refuse work that appears unlawful, invasive, restricted, misleading, or likely to violate website terms, privacy rights, intellectual property rights, or reasonable access controls.
Scraping and data collection projects depend on source availability, website structure, access limitations, rate limits, anti-bot measures, and data quality. We do not guarantee that every source can be accessed or that every requested data point can be collected.
If you have questions about an invoice before it is due, contact us as early as possible so we can resolve the issue promptly.
If the scope of a project changes after work has begun, we will discuss the impact on timeline and cost with you before proceeding.
We will not carry out additional work outside the agreed scope without your written confirmation. Verbal requests alone are not sufficient to authorise scope changes.
Either party may end an engagement by giving written notice to the other.
If a project is cancelled or terminated:
If we need to stop work due to non-payment, extended unresponsiveness, or circumstances outside our control, the same billing terms apply to work already completed.
After termination, we will return or delete client materials, credentials, and project data on request, subject to any legal or accounting retention obligations. You should revoke our access to your systems when the engagement ends.
The ownership of deliverables depends on what is agreed in your project agreement.
If the project agreement specifies that intellectual property transfers to you, full ownership of the agreed deliverables passes to you once all invoices for that project are paid in full.
You receive a non-exclusive licence to use the deliverables for your internal business purposes. We retain the underlying intellectual property rights.
Reusable tools, templates, frameworks, code components, or methods that we have developed independently and that are not specific to your project remain our intellectual property in all cases, unless explicitly agreed otherwise in the project agreement.
If intellectual property ownership matters for your project, raise it before work begins so it can be clearly defined in the agreement.
Both parties agree to keep non-public information shared during a project confidential. This includes: project details, business processes, data, client relationships, pricing, system designs, and any information that is marked or reasonably understood to be confidential.
This obligation applies for 3 years from the end of the relevant engagement.
It does not apply to information that:
If we involve trusted specialists or subcontractors in a project, we remain responsible for their work within the agreed scope and require them to handle confidential information appropriately.
Where we handle personal data in the course of our work, we do so in accordance with our Privacy Policy and applicable data protection law.
If your project involves personal data and a Data Processing Agreement is required by applicable law or by your internal policies, we can put one in place before processing begins. Contact us at [email protected].
To the extent permitted by applicable law:
Nothing in these terms limits liability for fraud, gross negligence, wilful misconduct, or any other liability that cannot lawfully be excluded or limited.
We carry out our work with reasonable skill and care.
We do not warrant that any deliverable will be entirely error-free or that it will produce specific business outcomes.
If a deliverable does not meet the agreed specifications, report this to us in writing within 30 days of delivery. We will investigate and work to correct the issue at no additional cost, provided the issue is within the agreed scope and is not caused by changes made by you or a third party after delivery.
Many projects rely on third-party tools, APIs, platforms, websites, or integrations. These can change, break, introduce limits, or remove access without notice.
Unless ongoing maintenance is included in the project agreement, support after delivery is limited to correcting issues within the agreed scope during the review period. Future changes, upgrades, platform changes, API changes, or new requirements may require a separate agreement.
These terms are governed by the laws of the Republic of Albania.
For clients based outside Albania, we are open to agreeing a different governing jurisdiction in the written project agreement. Any such arrangement must be confirmed in writing before work begins.
We may update these terms from time to time. The current version is always published at this URL with an updated effective date.
For ongoing projects, we will give at least 30 days' notice of material changes before they take effect. Continued engagement after that period constitutes acceptance of the updated terms.